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About the Role
Are you a hospitality professional who wants your work to make a real-world difference? The Old Alcohol Plant Inn is a unique boutique hotel and a proud social enterprise of Bayside Housing & Services. Our profits directly fund transitional housing and community support.
As our Front Desk Agent, you are the "Chief First Impression Officer." You aren't just checking guests in; you are setting the tone for their entire stay and acting as an ambassador for our mission. We are looking for a friendly, quick-thinking individual who can provide "world-class" service while managing the moving parts of a busy hotel lobby.
Key Responsibilities
• Guest Relations: Greet, check-in, and check-out guests with impeccable manners and a warm, welcoming energy.
• Reservations: Process all reservation requests, changes, and cancellations via phone, email, and 3rd party platforms.
• Problem Solving: Resolve guest concerns and conflicts on your feet while maintaining superior customer service standards.
• Communication: Coordinate with housekeeping and maintenance to ensure guest needs are met seamlessly.
• Mission Advocacy: Educate guests on our connection to Bayside Housing & Services.
• Operations: Follow the Front Desk Checklist, maintain organized paperwork, and perform miscellaneous duties as assigned.
Requirements
Experience: 1–3 years in Hospitality preferred, but we will train the right person with a great attitude.
Local Knowledge: Familiarity with the Port Hadlock/Jefferson County area is a plus.
Skills: Strong multitasking, organization, and professional verbal/written communication.
Availability: Must be flexible. Our hotel is open 7 days a week; shifts include mornings, nights, weekends, and holidays.
Licensing: Must possess a valid Washington State Driver’s License.
Compliance: Must obtain a Food Handler’s Card within the first 30 days of employment.
Physical Requirements
Ability to stand, sit, walk, bend, and twist for prolonged periods.
Ability to lift, push, and carry up to 40 lbs. unassisted.
Physical ability to access all areas of the property.
Manual dexterity to handle office equipment and reach above/below shoulder level.
Ability to maintain a positive mental attitude in a fast-paced environment under pressure.
About the Us